Reference

modus4d Privacy Policy: What We Do With Your Data

The modus4d Privacy Policy sets out exactly what personal information we collect when you open an account, how we store it, and who can access it — so…

Data encrypted at restDANA, OVO, GoPay, QRISAccount-level access controlsNo third-party data salesIndonesia-specific policy

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Explore What This Privacy Policy Covers

modus4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open a modus4d account and link a local wallet — DANA, OVO, GoPay or QRIS — we collect the minimum information required to verify your identity, process deposits and handle withdrawal requests via bank transfer or virtual account. We also log device identifiers and

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session timestamps to keep your account secure and detect unusual login activity. Information you submit during phone verification is stored only as long as your account remains active, or as required where local law permits. We do not sell, rent or exchange your personal details with
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advertising networks. Data shared with payment processors such as BCA, BRI, Mandiri or BNI is limited strictly to what those rails need to complete your transaction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Any Privacy Question

If you believe your personal data has been handled incorrectly, or if you want to request a copy, correction or deletion of your account data, our privacy support team is reachable around the clock. Our team in Indonesia handles data requests submitted through live chat, email and our on-site contact form — responses are sent within 48 hours of a verified request. Account holders in Semarang and across Indonesia use the same contact paths with no regional difference in response priority.

Team online

Live Chat

Reach our privacy team via live chat, available 24 hours a day. Quote your account ID and the nature of your data request so we can route it correctly from the first message.

Email Request

Send a written data request to our support email address. Include your registered phone number and the specific data category you are asking about; we respond within 48 hours.

On-Site Form

Use the privacy request form inside your account dashboard under Settings. This path pre-fills your account details, reducing back-and-forth and speeding up our verification step.

HOW WE HANDLE DATA

Browse Our Data Handling Commitments

Our approach to privacy is built around six concrete practices, each tied to a real operational step in your account flow.

Data Collection Scope

We collect only what is necessary: your phone number, account credentials, payment wallet IDs for DANA, OVO, GoPay or QRIS, and session logs. No additional profile data is gathered without your explicit consent.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and wallet choice. No cross-site tracking cookies are placed without your acknowledgement in our cookie banner.

Account Security

Phone verification is required before account access is granted. Login attempts from unrecognised devices trigger an additional confirmation step sent to your registered number, reducing unauthorised access risk.

Data Retention

Account data is kept while your account is active. If you close your account, we retain transaction records for the period required where local law permits, then delete remaining personal identifiers.

Third-Party Sharing

Payment data is shared only with the processor handling your specific transaction — BCA, BRI, Mandiri or BNI for bank transfers; wallet providers for DANA, OVO, GoPay and QRIS deposits. No marketing third parties receive your data.

Your Rights and Requests

You may request access to, correction of, or deletion of your personal data at any time through our privacy contact form or live chat. We confirm receipt within 24 hours and complete verified requests within 48 hours.

Open Answers to Your Privacy Policy Questions

The questions below reflect what account holders in Indonesia ask most often about the modus4d Privacy Policy. If your question is not covered here, our live chat team can answer it directly — no need to search through lengthy policy documents on your own.

We collect your phone number, account credentials and the wallet or bank details you link — such as your DANA wallet ID or virtual account number. Device identifiers are also logged for login-security purposes only.

Yes. Any data generated when you deposit or withdraw via QRIS, GoPay, OVO or DANA is covered under this policy. We pass only the transaction reference to the payment processor; we do not store card or full wallet credentials.

We retain transaction records for the duration required where local law permits, then delete remaining personal identifiers. You can request deletion of non-mandatory data via our privacy form inside account Settings.

Yes. Submit a data-access request through the Settings form or via our support email. Include your registered phone number; we confirm receipt within 24 hours and deliver a summary within 48 hours of identity verification.

No. We do not sell, rent or share personal data with advertising networks. The only third parties that receive any account data are payment processors — BCA, BRI, Mandiri, BNI or your chosen e-wallet provider — strictly for transaction completion.

We use session and preference cookies. A cookie banner appears on your first visit; you can accept or decline non-essential cookies there. Declining preference cookies will not block account access but may reset your wallet and language preferences on each session.

Contact us immediately via live chat, available 24 hours a day. Quote your account ID and describe the suspicious activity. We will lock the account pending a security review and guide you through resetting your phone verification credentials.

modus4d Privacy Policy: What We Do With Your Data

Reach Us About Any Privacy Question

Live Chat

Email Request

On-Site Form

Browse Our Data Handling Commitments

Data Collection Scope

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Your Rights and Requests

Open Answers to Your Privacy Policy Questions

01 What personal data does modus4d collect when I open an account?

02 Does the modus4d Privacy Policy apply to QRIS and GoPay transactions?

03 How long does modus4d keep my account data after I stop using the platform?

04 Can I request a copy of the personal data modus4d holds about me?

05 Does modus4d share my data with advertisers or marketing platforms?

06 How does modus4d handle cookies, and can I control them?

07 What should I do if I think my modus4d account data has been accessed without my permission?

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